Transforming customer service through a comprehensive SharePoint portal that integrates multiple backend systems and provides 24/7 self-service capabilities.
Customer service was overwhelmed with requests as staff needed to manually gather information from multiple disconnected systems for each client inquiry.
Custom SharePoint portal with ASP.NET integration connecting to Hastie's backend ERP system Pronto, providing unified self-service access.
Dramatically reduced customer support requests as clients gained direct access to all information through the comprehensive self-service portal.
Hastie Services is the air conditioning and foodservices division of the Hastie Group, with a team of specialists and highly-qualified field technicians servicing air conditioning systems throughout Australia.
They provide 24/7 emergency support services and required a solution to reduce the increasing customer service workload generated by clients requesting information about their sites and equipment.
A custom ASP.NET 3.5 application leveraging SharePoint's document storage, indexing, search, and security features
Maintains and updates document libraries constantly, uploading and cataloguing new documents in TIFF, PDF, or DOC format to SharePoint.
SSIS packages that update to obtain the latest customer, site, equipment, and service call information from PRONTO ERP.
Updates service call workflow by writing service call updates and new call information directly into the PRONTO ERP.
Integrates with Hastie Services' maintenance quoting application, allowing customers to request, approve, or reject quotes.
Complex access and security schema that helps customers locate their information while keeping other customer data secured.
Filterable drill-down reports built with Telerik Reports, featuring PDF export capability for comprehensive data analysis.
Transforming customer service through self-service capabilities and enterprise-grade security
Self-service application provides more convenience for Hastie Services' clients, resulting in significantly fewer customer service calls and reduced operational overhead.
Customers are satisfied by the increased transparency provided by permanent access to all of their documents online, improving client relationships.
SharePoint document libraries and search functionality allows locating documents in seconds within a collection of millions of files.
SharePoint provides enterprise-class security and availability, ensuring data protection and system reliability for critical business operations.
Built on proven Microsoft technologies for enterprise reliability and scalability
Document management and collaboration platform
Custom web application development
Backend system integration
Advanced reporting and analytics
The foundation of our consistent success in enterprise portal development
Deep expertise in SharePoint development and Microsoft technologies
Proven ability to integrate multiple backend systems seamlessly
Complex security schemas and enterprise-grade implementations
Collaborative development with Data#3 and end-customer satisfaction
Let's build a solution that reduces support overhead and empowers your customers with 24/7 access to their information.